Shipping & Returns

SHIPPING:

• Orders taken by 2:30 pm EST are normally shipped within 24hrs
• We ship through Federal Express.
• When free shipping is advertised, it applies only to the contiguous U.S. (Normal shipping charges apply to Alaska and Hawaii). Free shipping applies to standard ground.  Rush shipping will be additional (please contact us only for rush delivery and costs).

RETURNS:

• We want you to be 100% satisfied
• If for any reason you are not satisfied with our product, within 30 days we will refund your money – no questions asked
• There is no re-stocking charges
• Returns must be made within 30 days, sorry no returns after 31 days
• Special returns: We accept returns from installers with overages that were ordered and discovered after the project was finished.  These would be partial reasonable amounts.  We accept these type returns up to 120 days without re-stock charge. 
• Request for returns must go through our website contact page (RRA) request return authorization or call 412-771-9900 before 30 days are up from time you have received the product.
• All products must be returned in re-salable condition.
• All return shipping and packaging charges are the responsibility of the customer.
• After inspection upon arrival, we will confirm your refund within 10 days and place refund back on your credit card